$8 flat rate shipping on orders less than $55 to CAN & USA. Discounted rate of $4 to Canada if purchasing 2 items or less.

Product FAQ

safety information
safety information

Care

Please wash all items before first use, and after each subsequent use. You may handwash in warm water with mild soap, then dry thoroughly. Freeze for 15 minutes for an extra soothing sensation.

 

Are your products safe and have they been safety tested?

All my Silicone Products are...
* BPA FREE, Phthalates FREE, Cadmium FREE, Lead FREE & PVC FREE
* made with the highest quality food-grade silicone on the market (made specifically for teething babies)
* FDA Approved, CPSIA and CPSC tested and compliant
* have NO smell and NO taste

All my Wood Products are...
* either hard maple or beech wood
* left natural, or treated with ethically sourced organic oil & beeswax

I have safety testing certificates available for you if you need them. Just send me a message once you've placed your order and I will be happy to provide them to you!

IMPORTANT:  Children of any age should never be left unsupervised with any type of sensory accessory that is meant to be put in the mouth. By using any Quinn & Lane product, you agree to supervise your child while it's being used, and to inspect each item after each wash and prior to each use. Small loose parts from frequent use, wear & tear, and improper care can pose a choking risk. The life span of each item is no more than 6 months and should only be used for ONE (1) child and never passed on or re-sold.

 


What if I'm not happy with my item(s) once I receive my order?

If you are not satisfied with your purchase for any reason, you may ship it back within 10 days for a full refund (less shipping costs). Item must arrive in same condition as it was sent out in, unused and in original packaging. Buyer is responsible for return shipping costs. 

If there was an error with your order due to a mistake on my part, you can be assured that I will do whatever I can to rectify the situation at no cost to you. Just give me a shout!

I also GUARANTEE all my products from any handcrafting defect (excluding normal wear & tear due to use), providing all instructions for the care of your item were followed properly. Should any defect occur please contact me right away so I can help solve the problem. I want you to be happy :)

The item I received differs slightly from what I see in the listing photos. Why?

I try my best to create every single item EXACTLY as it appears in the listing photos, but please keep in mind that every item is handcrafted just for YOU and made at the time that you order it. This may mean that supplies have changed. If I don't have something in stock that is similar enough, then I will contact you for options. Otherwise, if the swap is quite similar then I may make those changes without prior approval. 

If you require your item to look EXACTLY like the photo, please make sure to mention this in your order notes. Most of the time though, all items are made identical to the photos. It's not often I have to make changes. 

NOTE: Wood Clips are often swapped out for the traditional ones due to stock availability.